SH
Shameem H
1 reviews | Active since Apr 2014
19 Feb 2018, 13:10
Black Friday Deal ****
I opened I data bundle deal Black Friday 2017 ... R299... I received the data but am being billed open ... bills of R950, R 750, R800... this matter was escalated at Billings on the 18/01/18 ... weekly I have been calling and it’s still not resolved.... supervisor Nevin Pillay at customer care promised to sort it out... he is currently not wanting to take my calls.... wots next? How do I resolve this matter .... clearly Mtn is not eager to rectify THEIR lies... online it gives u a number of complaints department ... wen u call it’s actually insurance...
Don’t know wot to believe anymore ... have lost all faith in the company...
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Replies (2)SH
Shameem H's updateReviewer Update
16 Mar 2018, 03:36Hello Kabelo I hope u receive this email. Everything u wrote here was conveyed to me telephonically via customer care on many occasions I called in . Just 3 days ago I was assured my billing will be sorted . R729 was just deducted from my banking account AGAIN. Even though I was reassured I’m in a credit so I won’t have to pay my R299 bill for a few months. I’m considering legal action since this matter hasn’t been dealt with for 3 months now and I’ve had numerous promises that it corrected.
SH
Shameem H's update16 Mar 2018, 03:36
Reviewer Update
Hello Kabelo I hope u receive this email. Everything u wrote here was conveyed to me telephonically via customer care on many occasions I called in . Just 3 days ago I was assured my billing will be sorted . R729 was just deducted from my banking account AGAIN. Even though I was reassured I’m in a credit so I won’t have to pay my R299 bill for a few months. I’m considering legal action since this matter hasn’t been dealt with for 3 months now and I’ve had numerous promises that it corrected.
SH
Shameem H's updateReviewer Update
16 Mar 2018, 03:41Also double and triple my contract agreement bill is being deducted monthly and I’m not even getting my money back. This is unacceptable and the most frustrating part is I have no way of face to face or dealing with one person. Everytime I call in I have different agents all telling me different things .
SH
Shameem H's update16 Mar 2018, 03:41
Reviewer Update
Also double and triple my contract agreement bill is being deducted monthly and I’m not even getting my money back. This is unacceptable and the most frustrating part is I have no way of face to face or dealing with one person. Everytime I call in I have different agents all telling me different things .