Black Friday deal? More like Black Friday pain

I took out a Black Friday contract and requested to have my pre-paid number ported from Vodacom to MTN.

This was not done and MTN was very rude and refused to resolve this according to my 'voice recorded contract'. It was very clearly stated that I wanted my number ported.

Now, MTN has charged me a connection fee, which I was told should not have been charged (also not discussed with me on my 'voice recorded contract' might I add). As well as a ridiculous explanation of pro-rata (apparently being billed for two months in one now is what pro-rata means) as I was charged for December (full amount might I add even though the contract was only opened on the 3rd of December and I only received my SIM on the 13th of December + I only started using the sim later on in December after I attempted to get my SIM SWAP resolved) & January in one month.

I have requested for this to be resolved & requested a copy of my 'voice recorded contract' to be made available to me as there are too many discrepancies in this process and I would like to be able to have a leg to stand on since no one at MTN seems to be willing to adhere to what was discussed.

I have been trying to resolve this since before the 6th of FEB and still had no joy.

Really guys? You definitely do not 'brighten days' with this attitude