Black Friday Deal Catch!!!

Firstly i have been requesting my October invoice for weeks and i have had the worst response from Mtn staff. Mtn customer care at Umhlanga could not assist me, Mtn call centre could not assist me. I have received a message stating my query has been resolved which was not resolved. I have received November invoice and i am still awaiting October invoice.

Upon receiving my November invoice i have noticed that from a contract where i was paying R300 a month i am now liable to pay R1826.67.

I have called Mtn customer care and the agent could not advise me why this has happened.

I then spoke to a manager who advised me that this was part of the Black Friday deal which i have taken and was never informed of that i will be liable after 24 months to pay a pro rata for the 1 month when the contract expires.

Technically speaking this is some sort of balloon payment, Had i known this i would have never taken this deal.

My contract is now due for an upgrade which i was not notified of until i got this bill and upon inquiring i hear that i have to pay this amount of R1826.67

I have received the worst service from Mtn and have been totally misled by a black Friday deal. As a big company they should be open about this and not catch customers in to ***** deals as such!!!!