Hellopeter
Share Your Experience
MV
Mohamed V

1 reviews | Active since Dec 2013

15 Jan 2018, 15:05

black friday deal

I have taken out this deal in November 2017 ,

as of date I have not received the data and plan I have signed up for , instead they have provided me with 5gb instead of the promotional 20gb, but off-course charge me the full price.

Followed up countless times , the store , the call center , no one seems to get this resolved or take responsibility of giving feedback.

Absolutely horrified at the service. #******

0
Replies (3)
MTN South Africa
MTN South Africa's reply19 Jan 2018, 14:00
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the promo for the Black Friday deal for the 20GB day and 10GB night was on the 24th of November and the 27 November, the contract was signed on the 30th of November this package do not qualify for 20GB and 10GB at night.

The store need to attached the copy of the upgrade signed for this promo to our billing department for the package to be corrected as per the agreement.

Kind Regards,

Alice van der Merwe

Best regards,

MV
Mohamed V's update19 Jan 2018, 14:13
Reviewer Update
This is appalling, the service from the store then seems to be pathetic as when I have requested for the copy of the signed contract they said it was not with them and it was sent away to be filed. I have signed the contract the day on which the special had came out, firstly your processes were apparently slow and my contract only got approved a couple weeks later. Here is the consultant of which I am dealing with and who can't find my signed contract : Mtn Cresta. Caleb : ********** 835
MV
Mohamed V's update19 Jan 2018, 14:26
Reviewer Update
I have spoken with the consultant who wants your email or phone number Alice van de merwe .. Quick to jump to your own conclusions and have no sense of customer service. Sort your inefficiencies before you reply.