Black Friday Contracts

After waiting for hours in queues at the Richard's Bay branch in the Boardwalk, I was excited to apply for one of the data contracts on special. To my disappointment I was told they would only get back to me in a week with the status of my application and that I should come into the store to check. This is the 3rd week I have gone into the store and nothing has been done. The excuse is always " there's a backlog". Why make a deal available and subject potential customers to stand in long queues when they have no intention of satisfying them?! The staff keep taking my number stating that they will call to give feedback the next day but not once has this happened.