WN
Wessel N
1 reviews | Active since Oct 2015
18 Oct 2015, 18:33
Bizarre customer service experience
Over the years I had a business relation with mtn, I had never experienced such a horrible experience with them,I even prematurely ended my contract on *** and ported the number cell C and I am happy. My second contract with mtn *** is expiring on Tuesday the 20th and I will be relieved, and, consider upgrading with vodacom and to end our relationship on such a sour note is not good for their business. The crux of the matter is that I have complaint about the inaccurate billing for the debit that went of in September 2015 which was billed on URL that I don't even know, the url transcript which was sent to me had inaccurate data, and I had requested that since beginning of october but only received the Mail on the 18th october when it was convenient them to cook the data. Contract dept staff are not adequately trained to handle all client's queries they always refer the matter to someone and don't even call for feedback.
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MTN South Africa's replyOfficial
19 Oct 2015, 16:01Hello Wesseln,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
On the August invoice E*** the account has been billed for extra data and content usage due to this line on an open package. Note that content is service is not part of MTN service. This charges is for the August invoice debited in September month.
The URL report has been sent on the 16-10-2015. The data cannot be cook this information is from the network, not that the URL need to be requested and will take a +-10 working days to receive the URL REPORT from the network.
We have requested for the charges to be validate.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
On the August invoice E*** the account has been billed for extra data and content usage due to this line on an open package. Note that content is service is not part of MTN service. This charges is for the August invoice debited in September month.
The URL report has been sent on the 16-10-2015. The data cannot be cook this information is from the network, not that the URL need to be requested and will take a +-10 working days to receive the URL REPORT from the network.
We have requested for the charges to be validate.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply19 Oct 2015, 16:01
Official
Hello Wesseln,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
On the August invoice E*** the account has been billed for extra data and content usage due to this line on an open package. Note that content is service is not part of MTN service. This charges is for the August invoice debited in September month.
The URL report has been sent on the 16-10-2015. The data cannot be cook this information is from the network, not that the URL need to be requested and will take a +-10 working days to receive the URL REPORT from the network.
We have requested for the charges to be validate.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
On the August invoice E*** the account has been billed for extra data and content usage due to this line on an open package. Note that content is service is not part of MTN service. This charges is for the August invoice debited in September month.
The URL report has been sent on the 16-10-2015. The data cannot be cook this information is from the network, not that the URL need to be requested and will take a +-10 working days to receive the URL REPORT from the network.
We have requested for the charges to be validate.
Kind Regards,
Alice van der Merwe
***
Best regards,