AM
Aran M
1 reviews | Active since Nov 2015
31 Aug 2016, 19:27
BIS not loaded
<p>Im writing this on behalf of a friend who has no internet access.</p> <p> </p> <p>She recently purchased BIS for R59 which was deducted from her phone. But was not loaded . She called the MTN call centre which told her, that her Blackberry Z3 is not supported for BIS and she would have to call Blackberry to sort out the problem. They would not even refund her the lost airtime. </p> <p>Why does she have to call blackberry to sort this out if you guys are the one offering the option.</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
02 Sept 2016, 10:09Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please ask your friend to contact our data support team on ********** or the call centre and ask to be put through to the data support team, to have their handset setup for internet usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply02 Sept 2016, 10:09
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please ask your friend to contact our data support team on ********** or the call centre and ask to be put through to the data support team, to have their handset setup for internet usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,