NC
NEELTJE C
1 reviews | Active since Jul 2011
06 Jul 2015, 09:41
BIS NOT ACTIVED 3 MONTHS AFTER UPGRADE
Good Morning, I have send a million e-mails, filed how many complaints and still my Bis is not yet to be actived for the past three months. Phoned the call centre how many times only to be cut off after 25 minuts of holding. I went to the branch in Keywest on Saturday and was told that the bis has now been actived. But still not. Did everything which needed to be done and yet the bis is stil not actived. Melissa ***. <br>
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MTN South Africa's replyOfficial
17 Jul 2015, 13:33Hello KAYLEE23,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm the request that was logged on your behalf is still pending. We've now sent the request directly to our back-end office to activate the service as soon as possible.
Once the service is activated on the network, will we ensure that your account is credited with the service fee (BIS) for the months it was not active.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm the request that was logged on your behalf is still pending. We've now sent the request directly to our back-end office to activate the service as soon as possible.
Once the service is activated on the network, will we ensure that your account is credited with the service fee (BIS) for the months it was not active.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply17 Jul 2015, 13:33
Official
Hello KAYLEE23,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm the request that was logged on your behalf is still pending. We've now sent the request directly to our back-end office to activate the service as soon as possible.
Once the service is activated on the network, will we ensure that your account is credited with the service fee (BIS) for the months it was not active.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm the request that was logged on your behalf is still pending. We've now sent the request directly to our back-end office to activate the service as soon as possible.
Once the service is activated on the network, will we ensure that your account is credited with the service fee (BIS) for the months it was not active.
Regards
Tim
MTN Complaints Management Team