BE
Bianca E
1 reviews | Active since Mar 2016
21 Mar 2016, 00:57
BIS lies
Another day, another SMS advising I am being charged at Out of Bundle rates. Let me repeat I am on BIS not BIS LITE or whatever MTN would like to call it. I will only pay my BIS subscription. Do not even think about charging any extra.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 14:15Hello Bianca_e,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have tried to contact you but no availability.
We do not pick up that the BIS service has been loaded on the account. Please can you fax for me the copy of the contract signed with Autopage to fix the package for you with the BIS included.
The fax number ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have tried to contact you but no availability.
We do not pick up that the BIS service has been loaded on the account. Please can you fax for me the copy of the contract signed with Autopage to fix the package for you with the BIS included.
The fax number ***
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply24 Mar 2016, 14:15
Official
Hello Bianca_e,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have tried to contact you but no availability.
We do not pick up that the BIS service has been loaded on the account. Please can you fax for me the copy of the contract signed with Autopage to fix the package for you with the BIS included.
The fax number ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have tried to contact you but no availability.
We do not pick up that the BIS service has been loaded on the account. Please can you fax for me the copy of the contract signed with Autopage to fix the package for you with the BIS included.
The fax number ***
Kind Regards,
Alice van der Merwe
***
Best regards,