1 reviews | Active since Nov 2014
BIS charges on non blackberry contract
I discovered recently while upgrading my contract that Mtn was billing me for Blackberry Internet service for the last two years even though I have no blackberry device.I have been using only iPhone and Samsung for the last two years.<br> The Mtn representative who helped with upgrade has noticed this and was also puzzled on why this BIS is on my bill, he quickly put a cancellation through and advised me to contact Mtn billing dept.<br> <br> I called 808 and tried to query the matter but unfortunately got no explanation on this, but rather a reference number and a promise that I will be contacted within 7 working days. (Req ***)<br> <br> Taking into consideration the seriousness of this matter I would like MTN to investigate this matter urgently and refund me all these ******** charges ASAP.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any request on the account notes for the BIS service to be removed, we can only credited the account for 6 months for the BIS charges.
The credit for R360.00 will be passed to the account. Allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any request on the account notes for the BIS service to be removed, we can only credited the account for 6 months for the BIS charges.
The credit for R360.00 will be passed to the account. Allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***