TB
Thomas B
1 reviews | Active since Feb 2016
29 Feb 2016, 07:25
BIS billed for no reason
I have upgraded with MTN twice since I've had a Blackberry. Last week I went through my account and realized that I still get billed for BIS.Why was this service not deactivated with my previous upgrade? 36 months paying for a service I don't get a benefit for is unacceptable.<br> <br> I logged this on the self-service but response is non-existent
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MTN South Africa's replyOfficial
29 Feb 2016, 12:21Hello Tommie6666,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The service was supposed to be automatically deactivated when the upgrade and migration was done to the new package.
We can confirm that we've removed the service from the account and your account will be credited accordingly. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The service was supposed to be automatically deactivated when the upgrade and migration was done to the new package.
We can confirm that we've removed the service from the account and your account will be credited accordingly. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Feb 2016, 12:21
Official
Hello Tommie6666,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The service was supposed to be automatically deactivated when the upgrade and migration was done to the new package.
We can confirm that we've removed the service from the account and your account will be credited accordingly. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The service was supposed to be automatically deactivated when the upgrade and migration was done to the new package.
We can confirm that we've removed the service from the account and your account will be credited accordingly. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***