Biometrics problems MTN

I have opened a new contract for a laptop woth MTN. The courier company DSV came to deliver said package to me. At this stage I was only informed that I need to be fingerprint me to confirm my identity. I have been for chemotheraphy last year which can occasionaly cause problems when ever my finger print needs to be read Allas I failed and the package was returned The second time DSV came to deliver auhtentacicity could not be done due to technical error on their side. By implication I would never recieve my package unless my identity could be verified. This problem also seems to be occuring instore as per one of your managers How can you assist me to recieve my package asap as I am highly disappointed seeing I have 3 contracts with you and have never needed to go this all this drama ever. You are about to loose customers because of this. I would wish to know what interem meseure you have put inplace to assist customers with the same predicement as me. This is really turning into a nightmare and disappointing for a customer of 20 plus years. I need this laptop for work.