Bills paid. no service
<p>Wow, I really HATE MTN. My sister and I have a contract with mtn, and last week our bill was paid. Mtn suspended our services yet our bills have been paid! I made 4 phone calls, and sent 4 confirmation of payment emails to mtn. One week later, still no service. What a ****ty company with ****ty and inefficient staff that don't know what they're doing. I'm paying money to these ******.</p>
Good morning Raithi
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the last payment reflects on the 05-10-2016 for an amount of R400.00 which was payment for September invoices. Do be advised we have not yet received payment for Octobers invoices and there would also be the current invoices for November which should be payable at the end of November. Kindly make the necessary payments to bring the account update so we may uplift the suspension.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Good morning Raithi
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the last payment reflects on the 05-10-2016 for an amount of R400.00 which was payment for September invoices. Do be advised we have not yet received payment for Octobers invoices and there would also be the current invoices for November which should be payable at the end of November. Kindly make the necessary payments to bring the account update so we may uplift the suspension.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***