1 reviews | Active since Apr 2015
Bills after Cancellation of Contract
Hello Peter<br> <br> MTN acting *********ly and doing business as usual disregard my request for contract cancellation which I request after expiry of my full term of the contract on the 21st of April 2015 with reference number ***. I clearly and explicitly requested termination of my contract on the 21st with the given ref number and also send an email. With this request I asked that my line be changed to Pay as you Go which they did. However the problem is, they only changed the price option, they continue to give me airtime worth r210 and billing me r245. My argument is not about the costing of the product, but rather they disregard my request for cancellation and changed the pricing option without my approval ripping me off. Clearly, MTN is unwilling or reluctant to completely terminate my contract as per my request to just further enrich itself at myself, which ********* and mischievous. I never asked for airtime to be loaded on my phone, I never agreed to receive airtime and billed? why are you doing so? I am terribly inconvenienced and jeopardised by this unbecoming behaviour which I can only perceive as capitalistic, untoward, misdeed and unprofessional.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, your number has been cancelled and migrated to prepaid. The last debit was deducted from your account was on the 1 July 2015, that was for usage from the 13 May 2015 to the 13 June 2015
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, your number has been cancelled and migrated to prepaid. The last debit was deducted from your account was on the 1 July 2015, that was for usage from the 13 May 2015 to the 13 June 2015
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
