EM
EVONIA M
1 reviews | Active since Dec 2015
21 Dec 2015, 10:59
BILLINGS MORE THAN I CONTRACTED
GOOD DAY I AM EVONIA MABOEA I HAVE A CONTRACT WITH MTN WHICH I JOINED LAST YEAR DECEMBER. THE AGREEMENT WAS THAT THEY WILL BE DEDUCTING R549 PER MONTH AND WHICH IS A TOP UP CONTRACT THEY ARE NOT GONNA ADD ANY AMOUNT ON TOP OF THE CONTRACT ONE. THA PROBLEM NOW IS THAT LAST MONTH THEY DEDUCTED R900 , I THEN CALLED AND SPOKE TO UNATHI DLULA AND I WAS TOLD TO WAIT FOR 7 DAYS WHICH I WAITED AND WAITED AND AGAIN THIS MONTH THEY DEDUCTED R800 , I THEN TRIED TO CALL MTN AGAIN AND WITH NO LUCK THERE WAS NO ANSWER. PLEASE HELP I NEED MY MONEY BACK
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MTN South Africa's replyOfficial
24 Dec 2015, 08:30Hello EVONIA,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****070 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully. You were billed for internet usage.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****070 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully. You were billed for internet usage.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Dec 2015, 08:30
Official
Hello EVONIA,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****070 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully. You were billed for internet usage.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****070 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully. You were billed for internet usage.
Kind Regards
Nompumelelo
REQ:***