Billings issue > Cannot seem to sort it out!!!

I have been trying to contact Customer care to sort out my billing issue > Today only I managed to get through, but both "Service Champions" I spoke to, does not know what they are talking about. I just simply want to sort out my billing issue.

Do I have to be over-billed until the Mtn store open's one day after like 3 months of lock-down still to go. And then Should I keep on struggling to get my money back for it.

Account number is: A*** INV No for when I app**** to the contract: INV***3 Contract amount: MTN Made For Me S @399

Thanks. Adam Barnard