NO
Nozuko O
1 reviews | Active since Aug 2016
22 Apr 2017, 09:04
Billings
<p>I have a data contract with MTN of R89 a month, and my firt payment is due this month end. as per the contract i pay R89 a month and this month pro rata is also payamble. So im suppose to pay about R190 for this month and as from may i pay the R89 monthly installments as per the contract. Now i get my statement and balance payable is R444 which is impossible. i tried calling them 21/04/2017 and no one could assist me instead they kept sending me from post to pillar. I need this to be sorted ASAP. MTN is rididulous when is comes to customer service. my contract number is ********** 106 with the incorrect billing</p>
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MTN South Africa's replyOfficial
23 Apr 2017, 19:08Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the invoice dated 2017-04-13 being the first invoice for the mobile number 078****106 is prorated meaning you were billed from the activation date 2017-03-20 to the invoice date 2017-04-13 plus the R99.00 connection charge, the additional charges are once off so going forward you will be billed the R89 Subscription Fee. We have logged a billing query for the R50 discount not app**** to the R139 Subscription Fee, the discount is only applicable to the full Subscription Fee of R139 not to the prorated amount of R107.62
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply23 Apr 2017, 19:08
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the invoice dated 2017-04-13 being the first invoice for the mobile number 078****106 is prorated meaning you were billed from the activation date 2017-03-20 to the invoice date 2017-04-13 plus the R99.00 connection charge, the additional charges are once off so going forward you will be billed the R89 Subscription Fee. We have logged a billing query for the R50 discount not app**** to the R139 Subscription Fee, the discount is only applicable to the full Subscription Fee of R139 not to the prorated amount of R107.62
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
NO
Nozuko O's updateReviewer Update
03 May 2017, 08:34HI Siphumezo,
i need an upate rearding the discount of R50 as i know the contract should be R89 a monthe and not R139. i want to be billed R99 plus R89 end of may.
please correct this and refund ASAP
NO
Nozuko O's update03 May 2017, 08:34
Reviewer Update
HI Siphumezo,
i need an upate rearding the discount of R50 as i know the contract should be R89 a monthe and not R139. i want to be billed R99 plus R89 end of may.
please correct this and refund ASAP
NO
Nozuko O's updateReviewer Update
03 May 2017, 08:34and will you kindly call me ********** 677 with an update ASAP
NO
Nozuko O's update03 May 2017, 08:34
Reviewer Update
and will you kindly call me ********** 677 with an update ASAP