KB
Kgomotso B

1 reviews | Active since Jan 2014

08 Feb 2016, 18:42

Billings

Yoh!!!<br> It has been proven. For such a big company like mtn to retrieve a copyof invoice.<br> , yet they debit my account.<br> I now consider it a loss and pain to be with mtn as my service provider.Plsdo not ever refer to me as valua le customer...<br> <br> Frustrated <br> <br> Beliw is previous promises as usual.<br> ...<br> <br> Hello Bapela,<br> <br> We are truly sorry for the inconvenience caused and for the breakdown in service experienced.<br> <br> We have now requested one of our administrators within our Billing System Support team to retrieve the billing, once retrieved will we be able to forward it to yourself.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> Referring to above...nothing has been done.As January is coming to an end November 2015 invoces are still outstanding.<br> <br> This is unaaceptable....This is really a clear example of lack of service.<br> How can i cobtinue to pay for an account i dont have invoices for?

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2016, 12:04
Official
Hello Bapela,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,