AE
Antonia E
1 reviews | Active since Dec 2013
12 Aug 2015, 13:39
Billing when contract has ended
Good-day<br> I was billed for a contract that already ended in March2015. I made 2 payments after that and I expect a refund for this as my contract ended in March15.<br> I received a reference no from MTN who informed me the contract has been discontinued. Ref no: ***, this is now the second reference no I have received but still with no luck. MTN still expects me to make payment for a contract that ended March15.<br> <br> I would appreciate someone calling me to sort this out once and forall because I am NOT making a payment again!!!!!<br> <br> CALL ME URGENTLY!!!<br> <br> Denise Tel:***
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MTN South Africa's replyOfficial
28 Aug 2015, 06:46Hello Tonigal100,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have migrated the line to prepaid and a request sent for a full refund for the amounts deducted.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Sivuyile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have migrated the line to prepaid and a request sent for a full refund for the amounts deducted.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Sivuyile
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 06:46
Official
Hello Tonigal100,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have migrated the line to prepaid and a request sent for a full refund for the amounts deducted.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Sivuyile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have migrated the line to prepaid and a request sent for a full refund for the amounts deducted.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Sivuyile
REQ:***
Best regards,