MR
Moshe R
1 reviews | Active since Jun 2014
01 Apr 2016, 11:40
Billing the Client while the Contract Expired
I am very disappointed by MTN.<br> <br> The contract expired November 2015. MTN has been billing me every month. I notified them to cancel (close) the account since it has reached 24 months as per contract but they are taking me from pillar to post. Every time they say they will cancel it but they don't. They continue to bill me even if I don't use the sim card.<br> <br> We try to support local companies but with this type of bad service, me, my family and friends we will not continue with MTN anymore.
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MTN South Africa's replyOfficial
05 Apr 2016, 09:58Hello mosher,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your 4 lines are still within contract which is why they have not been cancelled.
Please find below the contract termination date for your contract lines:
*** 2017-09-12
*** 2017-01-11
*** 2017-01-11
*** 2018-01-30
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your 4 lines are still within contract which is why they have not been cancelled.
Please find below the contract termination date for your contract lines:
*** 2017-09-12
*** 2017-01-11
*** 2017-01-11
*** 2018-01-30
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Apr 2016, 09:58
Official
Hello mosher,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your 4 lines are still within contract which is why they have not been cancelled.
Please find below the contract termination date for your contract lines:
*** 2017-09-12
*** 2017-01-11
*** 2017-01-11
*** 2018-01-30
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your 4 lines are still within contract which is why they have not been cancelled.
Please find below the contract termination date for your contract lines:
*** 2017-09-12
*** 2017-01-11
*** 2017-01-11
*** 2018-01-30
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,