JB
Jon B
1 reviews | Active since Mar 2009
05 Jul 2015, 09:06
BILLING STILL WRONG SINCE SEPTEMBER 2014
REPORTED TO ICASA TWICE. COMPLAINED TWICE A MONTH SINCE SEPTEMBER TO SERVICE CENTRE BY E-MAIL. LISTED FOUR COMPLAINTS ON HELLO., AND YES BILLING STILL WRONG.<br> <br> NOW THE CUSTOMER SERVICE CENTRE(???) IS NOT RESPONDING AT ALL.<br> <br> PATHETIC
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 13:39Hello buckleyj,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bill validated as correct. Feedback has already been given to ICASA.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bill validated as correct. Feedback has already been given to ICASA.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 13:39
Official
Hello buckleyj,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bill validated as correct. Feedback has already been given to ICASA.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been investigated and the bill validated as correct. Feedback has already been given to ICASA.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,