1 reviews | Active since Aug 2014
Billing still not sorted out.
I refer to my complaint raised on 2015-10-12 where my account was incorrectly billed with R3992. I received a response that this was corrected and received a reference no - REQ: ***. This amount of R3992 is now reflecting as overdue on my statement!!!!!! <br> <br> Please correct this! <br> <br> This is the worst service I have ever had the displeasure of receiving. One of my biggest mistakes ever was joining MTN. <br> <br> I have taken this matter to the ombudsman as well, as I do not believe MTN capable of correcting it's own mistakes. <br> <br> I desperately want this account cancelled if not I will surely suffer the inconvenience of having to complain every month. <br> <br> This is a truly disgusting experience, I feel personally offended by this horrible service.
We sincerely apologise for any inconvenience caused as a result of this.
I have request our Billing Department to credit the account accordingly. The reference number for the request logged for the package to be corrected is REQ:*** which they have already done.The new reference number for the credit to be done is REQ:*** which is still to be done because we were waiting for the package to be corrected first before we can request for a credit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
We sincerely apologise for any inconvenience caused as a result of this.
I have request our Billing Department to credit the account accordingly. The reference number for the request logged for the package to be corrected is REQ:*** which they have already done.The new reference number for the credit to be done is REQ:*** which is still to be done because we were waiting for the package to be corrected first before we can request for a credit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,