Billing STILL incorrect!
After MONTHS of struggling I received my September invoice. Lo and behold - the insurance has been omitted BUT the My MTNChoice Talk+ S package that I chose at Waterstone MTN shows as R218.42 AND NOT R149.00 as it is supposed to be!!!!!! I have started trying to cancel my contract and insurance in June 2017, struggled with that AND billing ever since....it is now September. Last week I could not get my sim swap done - is there ANYTHING at all that MTN can do right?
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Replies (7)
MTN South Africa's replyOfficial
18 Sept 2017, 09:39Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the insurance service has been removed, the September invoice received reflect the a credit of R95.08, you were not billed for insurance.
Please sent to me the copy of the contract signed for the subscription fee to be R149.00
My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 Sept 2017, 09:39
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the insurance service has been removed, the September invoice received reflect the a credit of R95.08, you were not billed for insurance.
Please sent to me the copy of the contract signed for the subscription fee to be R149.00
My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
18 Sept 2017, 09:58Yes - I saw the insurance has been removed, which should have been removed in July. I am emailing contract.
's update18 Sept 2017, 09:58
Reviewer Update
Yes - I saw the insurance has been removed, which should have been removed in July. I am emailing contract.
's updateReviewer Update
18 Sept 2017, 12:22I emailed proof of contract, visited Waterstone MTN, called 808 again (no reply at cancellations) and received sms with ref. no. but still no answers. I want this contract cancelled NOW and my number migrated to prepaid NOW!!
's update18 Sept 2017, 12:22
Reviewer Update
I emailed proof of contract, visited Waterstone MTN, called 808 again (no reply at cancellations) and received sms with ref. no. but still no answers. I want this contract cancelled NOW and my number migrated to prepaid NOW!!
's updateReviewer Update
18 Sept 2017, 12:47I emailed proof of contract, visited Waterstone MTN, called 808 again (no reply at cancellations) and received sms with ref. no. but still no answers. I want this contract cancelled NOW and my number migrated to prepaid NOW!!
Write a reply
's update18 Sept 2017, 12:47
Reviewer Update
I emailed proof of contract, visited Waterstone MTN, called 808 again (no reply at cancellations) and received sms with ref. no. but still no answers. I want this contract cancelled NOW and my number migrated to prepaid NOW!!
Write a reply
's updateReviewer Update
18 Sept 2017, 13:05I received this sms now:
Dear Customer, Your query has been resolved with reference number
1- ********** 1324. Kindly contact MTN within 48 hours if the problem still
persists.
What is resolved? Please TALK to me!!
's update18 Sept 2017, 13:05
Reviewer Update
I received this sms now:
Dear Customer, Your query has been resolved with reference number
1- ********** 1324. Kindly contact MTN within 48 hours if the problem still
persists.
What is resolved? Please TALK to me!!
's updateReviewer Update
18 Sept 2017, 16:19I received this sms now: Dear Customer, Your query has been resolved with reference number 1- ********** 1324. Kindly contact MTN within 48 hours if the problem still persists. What is resolved? Please TALK to me!!
's update18 Sept 2017, 16:19
Reviewer Update
I received this sms now: Dear Customer, Your query has been resolved with reference number 1- ********** 1324. Kindly contact MTN within 48 hours if the problem still persists. What is resolved? Please TALK to me!!
's updateReviewer Update
19 Sept 2017, 08:31Please see sms I received this morning:
Y'ello! You've purchased a recurring 20GB Internet.
I DID NOT PURCHASE A 20G BUNDLE!!!!!!!!!!!!! WHAT IS GOING ON WITH MTN????????
's update19 Sept 2017, 08:31
Reviewer Update
Please see sms I received this morning:
Y'ello! You've purchased a recurring 20GB Internet.
I DID NOT PURCHASE A 20G BUNDLE!!!!!!!!!!!!! WHAT IS GOING ON WITH MTN????????