RS
RIEDEWAAN S
1 reviews | Active since Jan 2016
18 Jan 2016, 12:45
billing service thats not active
gooday <br> I had 24month contract with summer mobile [ mtn]4 months before contract expired summer mobile called me regarding upgrade and ask if I was going to use my existing sim in upgrade and I said yes<br> after receiving upgrade phones it was not phones promised I contacted them and they collected phones<br> the day after collection the canceled upgrade aswell as my existing sim card since that time I newer used<br> it was disconnected until now but mtn is still billing me and has given me over to debt collectors<br> how can I get billed and charged for service not active and used<br> please help
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MTN South Africa's replyOfficial
20 Jan 2016, 14:48Hello despatch 2,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. The upgrades has been cancelled and the credits passed for the upgrade fee for both lines. On the 4-5-2015 the account has been short paid with R122.80 please make a payment for this balance. The the account will be credited for the invoices from May to July month when the contract expired due to the sim cards not working and the airtime has not been used as per the system information.
Once the credit has been allocated to the account we can then notify the legal department to remove the account status from legal.
Please fax to me the payment on fax number *** mark for my attention please.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. The upgrades has been cancelled and the credits passed for the upgrade fee for both lines. On the 4-5-2015 the account has been short paid with R122.80 please make a payment for this balance. The the account will be credited for the invoices from May to July month when the contract expired due to the sim cards not working and the airtime has not been used as per the system information.
Once the credit has been allocated to the account we can then notify the legal department to remove the account status from legal.
Please fax to me the payment on fax number *** mark for my attention please.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply20 Jan 2016, 14:48
Official
Hello despatch 2,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. The upgrades has been cancelled and the credits passed for the upgrade fee for both lines. On the 4-5-2015 the account has been short paid with R122.80 please make a payment for this balance. The the account will be credited for the invoices from May to July month when the contract expired due to the sim cards not working and the airtime has not been used as per the system information.
Once the credit has been allocated to the account we can then notify the legal department to remove the account status from legal.
Please fax to me the payment on fax number *** mark for my attention please.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. The upgrades has been cancelled and the credits passed for the upgrade fee for both lines. On the 4-5-2015 the account has been short paid with R122.80 please make a payment for this balance. The the account will be credited for the invoices from May to July month when the contract expired due to the sim cards not working and the airtime has not been used as per the system information.
Once the credit has been allocated to the account we can then notify the legal department to remove the account status from legal.
Please fax to me the payment on fax number *** mark for my attention please.
Kind Regards,
Alice van der Merwe
***