NM
Norman M
1 reviews | Active since Jun 2015
23 Jun 2015, 13:58
Billing *******
I have tried in vain over the last 4 months to get MTN to address my billing problem. Without any changes to the way I use data my account went from R553 to R1350 then R2200. Where I work there is Wi-Fi, I use Wi-Fi during the day and only use data for about 3 hours at night and on weekends. All updates and new Apps I do from my office with the cellular data switched off. I have spoken to endless agents who are poorly trained and therefore cannot address my issue. No one is prepared to escalate my problem and now their new excuse is that they are understaffed because of the strike. Interestingly they diligently debit my account for the full ridiculous amounts without shame or guilt. Numerous people complain about the same issue but to date I haven't met anyone whose query has been resolved. Surely we need to do something about this company.
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MTN South Africa's replyOfficial
25 Jun 2015, 13:44Hello Nandi.Norman,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
MTN sent out notification on tariff increases in March, the out of bundle rate is 99c per megabyte.
The package you currently on is Anytime 200 with R200.00 Airtime, and 300mb data.
April's invoice was R1301.74 of which the bulk was R669.24 for Packet switch data which is data usage over and above your 300mb which amounted to 2.3GB data which was calculated @ the out of bundle rate of 99c per mb.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
MTN sent out notification on tariff increases in March, the out of bundle rate is 99c per megabyte.
The package you currently on is Anytime 200 with R200.00 Airtime, and 300mb data.
April's invoice was R1301.74 of which the bulk was R669.24 for Packet switch data which is data usage over and above your 300mb which amounted to 2.3GB data which was calculated @ the out of bundle rate of 99c per mb.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply25 Jun 2015, 13:44
Official
Hello Nandi.Norman,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
MTN sent out notification on tariff increases in March, the out of bundle rate is 99c per megabyte.
The package you currently on is Anytime 200 with R200.00 Airtime, and 300mb data.
April's invoice was R1301.74 of which the bulk was R669.24 for Packet switch data which is data usage over and above your 300mb which amounted to 2.3GB data which was calculated @ the out of bundle rate of 99c per mb.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
MTN sent out notification on tariff increases in March, the out of bundle rate is 99c per megabyte.
The package you currently on is Anytime 200 with R200.00 Airtime, and 300mb data.
April's invoice was R1301.74 of which the bulk was R669.24 for Packet switch data which is data usage over and above your 300mb which amounted to 2.3GB data which was calculated @ the out of bundle rate of 99c per mb.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,