1 reviews | Active since Jul 2013
Billing Reversal / subscription without my knowledge
There are two subscriptions that I am billed for and I have no knowledge of, Content charges @ R378.02 and the one i have just been informed of for R7.02 a day. MTN claim that they can't reverse these amounts on my invoice due cause i have a contract with these people which they didn't confirm with me, why didn't these people deduct the money from my bank account instead of going through MTN who is a conduit of *****... I spent more than 22 minutes of my time on the phone this morning with 3 employees and I sisn't get any joy, I need these amounts reversed on my invoice ASAP and Bernad Mose from billing department told me that i can subscribe to anything without me knowing, how on earth will allow that to happen to their clients, please reverse line 3 amount R378.02 on invoice # E ********** 61 for ********** 34 . call ref 1- ********** 07155. i came to know about this two weeks ago and call ref was 1- ********** 4747.
Good day Stanley,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the content charges are not a contract with MTN. These charges can be picked up while brosing the internet as a pop up and you may click a button on the popup. Kindly note that most website have pop ups. As an internet service provider, we cannot control each site. However, depending on the smartphone that you have, you can block pop ups.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Stanley,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the content charges are not a contract with MTN. These charges can be picked up while brosing the internet as a pop up and you may click a button on the popup. Kindly note that most website have pop ups. As an internet service provider, we cannot control each site. However, depending on the smartphone that you have, you can block pop ups.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,