Billing request not actioned

Item: MTN South Africa
Rating: 2
Author: Walter S

I have requested MTN twice ( on 7 May and 2 June 2015) to send our mobile phone accounts by e-mail. I did this to the prescribed address and in the prescribed format (company letter head) and received standard acknowledgements, but no action. Our accounts are still snail-mailed.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

20 Jul 2015, 14:26

Hello WarriorScheffler,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you.

Kindly be advised that as per our systems, you receive your documents via e-mail
If you do not receive your documents via e-mail at your next invoice date please visit any one our store for assistance.

Kind regards
Letumile
REQ:***

Best regards,

MTN South Africa's reply20 Jul 2015, 14:26

Official

Best regards,

Billing request not actioned

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