Billing Refund

On the 2nd Feb 2021 I upgraded my mtn contract phone at Eastgate from a R299 tariff phone to a R449 tariff phone. In April 2021 I noticed that I was debited way more than I signed up for. So, I then checked my March debit order only to find that I was billed R2601.42 In March and R1988.99 in April. I then visited the store where the account was opened which is MTN Eastgate on the 3rd May and the consultant there informed me that the system indicates that I am on a R1700 tariff contract, she then logged a call to have this correct Ref. ‪***. On the same day the call was closed and no one contacted me to give me feedback. I then called the customer care line on the 7th May and I spoke to Nompumelelo who then informed me that the tariff is still the same. She couldn't assist me and transferred me to accounts where I spoke to Thokeba who logged 2 calls , 1 to have the tariffs corrected (Ref: ‪***) and another for a refund (Ref: ‪***)and I emailed her the contract which she accepted receipt of whilst on the phone with her. On the 10th may, the call for the incorrect tariff was closed (Ref: 1-**********) and the 11th May the call for refund was also closed. On the 13th May I received a refund of R1991.05, which is less than what I should be refunded by MTN considering the ridiculous amounts I have been debited. On the 31 May I called customer care again to find out what is happening with my account tariffs if it’s been rectified and I spoke to Zama who then informed that I need to go to the store where the account was opened as the tariff is still not changed from what she could see. She also logged a call Ref: 1-**********. This is absolutely ridiculous that I am being sent from pillar to post for something that was done from your side. How can I move from a R299 tariff contract to a R1700 contract. this is absurd and I demand to have this corrected and refunded what is owed to me. I spoke to 4 people already and this matter is clearly not being taken serious nor attended to , instead all the queries logged are just closed without even contacting me the customer to inform me of what is happening. this is disgusting service from you. I have been a MTN customer for over 20 years and to be treated like this is utterly disgusting. I have been visiting the store bi-weekly to get this matter sorted out and every time I go there a new query is logged. Arnold has been helping me with this but clearly he’s not winning or someone is just not doing something right. The last time I went to the store I was told that an email was sent to the store manager to authorize for the payment to be made, 2 weeks later I went back to follow up as payment was still not made and a new query was logged again and an email sent again to the manager. I have been trying to get my refund for months now, this deductions tool place 7 months ago and to date I’m still struggling to get my refund from MTN. If I was owing MTN I would have been blacklisted by now but because they owe me, they are relaxed and frankly don’t care about this matter. I need my money paid back to me because it was their negligence that they billed me incorrectly and now I have to chase after them. I even went as far a logging a complaint on Hellopeter before and no one ever called nor responded to my complaint. This goes to show how little they value their customers. Its been months trying to get my money back. References for calls logged: ‪***, ‪***, ‪***, ‪***, ‪***, ‪***, ‪***,‪***, ‪***, ‪***, ‪***, ‪***, ‪***, ‪***,‪***, ‪***, ‪***, ‪***, ‪***, ‪***, ‪***, ‪***, ‪***, ‪***,‪***.