1 reviews | Active since May 2018
Billing query/Refund request
I have a biling correction qery and refund query. Epix ref: ********** 16. I have been raising this query since Jan 2018. MTN debits my bank account R899.00 monthly on a promo service, I signed for R249.00. Mall of Africa store manager, Martin Scheepers and his line Danie Ueckermann cant help. MTN issues me a new reference each time I follow up: ********** 95, ********** 25, 1- ********** 4277, 1- ********** 4216, 1- ********** 4468. This contract is a liability. I spend uncessary time to drive to your store and frequently call you for feedback, for months now, with no resolve. I have been with MTN for over 15 years. I require urgent feedback on resolution and why senior management repeatedly ignored my query. Give me a reason to continue being loyal to your brand.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The package has been corrected, the promo fee for the device was incorrectly charged this has been corrected . The correct promo fee for the device is R130.70 + 15% vat.
Good day, your MTNSP query reference: SR# ***. A credit request of R1686 including. vat for Promo fee that was incorrectly charged has been sent through for -approval for cell: ***.
Credit takes up to 30 working days in which to reflect.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The package has been corrected, the promo fee for the device was incorrectly charged this has been corrected . The correct promo fee for the device is R130.70 + 15% vat.
Good day, your MTNSP query reference: SR# ***. A credit request of R1686 including. vat for Promo fee that was incorrectly charged has been sent through for -approval for cell: ***.
Credit takes up to 30 working days in which to reflect.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,