1 reviews | Active since Apr 2016
Billing Query unresolved for over 6 months
I registered a query in October 2015. To date, no feedback has been provided. I called them to make an enquiry and I was told that the recording would be sent to the Centurion store within 48 hours. When I call to find out whether the recording has been sent to the Centurion store, I am now told that I have to go to head office on 15th Avenue. And then when I query this, my call gets dropped after waiting 40 minutes to talk to them.<br> After more than 10 years with MTN, I now hear Cell C calling my name. Its time to BELIEVE.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Till to date i am still awating feedback on my query. The fact that I paid to avoid negative credit report does not mean the query is resolved.
I am very disppointed with MTN and I cant wait to terminate my contract.
Till to date i am still awating feedback on my query. The fact that I paid to avoid negative credit report does not mean the query is resolved.
I am very disppointed with MTN and I cant wait to terminate my contract.