BILLING QUERY STILL NOT RESOLVED

I upgraded the 083 number in August at MTN Southgate assistedby Garnet Matsoso, for an amount of R 249.00 per month on Top up. <br> <br> When I upgraded I clearly stated that the Contract must be Top Up as it always has been. Your billing department has since billed me for approx R 3400.00 if not more, I queried this matter with Garnet back in August. I've had to do reversals on account cause you decided to debit approximately R 3400 which was not suppose to be done.<br> <br> Below is the last query email from Garnet to your billing people<br> <br> \Good day<br> <br> can you kindly assist on the following MSISDN as the client is being billed R3067 extra on her account and on the day of activation the SUL was set to R0.00 and the ref was: *** and on the 27th of august a USD *** was logged and another SUL was set with the following *** to resolve the matter but the client was debit still and she reversed it and another USD was logged *** and we still didn't get help."<br> <br> TO DATE THIS MATTER IS STILL NOT RESOLVED!!<br> <br> I need URGENT assistance<br> <br> Thembisile"""