CB
Charles B
1 reviews | Active since Mar 2009
06 Dec 2016, 10:54
Billing query not being resolved
<p>I have email MTN Customer Care 12 days ago about a billing query and had no response from them. The usual acknowledgement of the email with a reference number [# ********** 1] but since then nothing. I suppose I could phone only to hold on for eleventy billion years only to get to an operator that does not understand what I want. So please can my billing query be resolved? I am being overcharged for items and I need/want clarification ASAP. Quick to take money from accounts but when it comes to paying back the customer is being treated like dirt. Repond to the email for the query above or remove the option to email queries. Shocking service, I cant wait to move to another provider. </p>
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MTN South Africa's replyOfficial
09 Dec 2016, 17:25Good afternoon Charles
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised as per our telephonic conversation , the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply09 Dec 2016, 17:25
Official
Good afternoon Charles
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised as per our telephonic conversation , the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,