Billing Query not attended to

I issued a query (USD REQ: ***) on the bill I received where the total exceeded the credit limit. Also from the attachments I sent to MTN, it shows that the credit limit had been set at R10 and not the full R4812. This also calls into question the previous bill I received for R1485,68. I also sent an attachment showing that data bundles were bought once the data had finished.<br> <br> I've gone to the branch a number of times to find out the status of the query, I was always told that they can't do much because of the strike situation. We are now at the end the month. Does this mean that MTN is going to deduct R7000 from me? If this bounces it will now reflect on my credit record. This is completely unfair.<br> <br> I also want to lodge a complaint against the consultant who renewed the contract. When I renewed the contract on 27 March, I specifically requested that downloading should stop once the bundle has finished. He had confirmed that he had done so. When I went to complain about the bill on 6th of June I found out the consultant had not done so. <br>