Billing Query Never Sorted Out - Overcharged
<p>Hi There,</p> <p> </p> <p>I complained at the end of January theat my bill was incorrect amount because I did a upgrade and they overcharged on my account. So the store manage at MTN Chillilane sent a a Billing Query and the reference number is REQ: ********** . Now I have over charged and this is ridiculous. Can this matter please be sorted out because this is not sorted out and the query was never sorted out. This is breach of contract from MTNs side.</p> <p> </p> <p>Please can this be sorted out ASAP.</p> <p> </p> <p>Thank you</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a credit of R500 (including vat) was passed to the account on 2017-02-27 for the difference in promo fee billed on the invoice dated 2017-01-20 mobile number 083****424. On the invoice dated 2017-02-20 the mobile number 083****424 was correctly billed R799.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a credit of R500 (including vat) was passed to the account on 2017-02-27 for the difference in promo fee billed on the invoice dated 2017-01-20 mobile number 083****424. On the invoice dated 2017-02-20 the mobile number 083****424 was correctly billed R799.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
I don't believe this. Can I see this on a updated statement please because this was suppose to be done already and now I've been over charged.
I don't believe this. Can I see this on a updated statement please because this was suppose to be done already and now I've been over charged.
Issued still not sorted out! MTN is pathetic!
Issued still not sorted out! MTN is pathetic!