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Pauline M
1 reviews | Active since Jan 2016
15 Feb 2016, 10:49
Billing query: MTNSP
I have not heard from MTN ever since my last query.<br> <br> Ref No. *** and ***
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MTN South Africa's replyOfficial
16 Feb 2016, 15:54Hello MaiKbee,
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note ref # REQ:*** was investigated and concluded. A credit note was passed on the 28/01/2016. For more information on the account kindly call customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note ref # REQ:*** was investigated and concluded. A credit note was passed on the 28/01/2016. For more information on the account kindly call customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 15:54
Official
Hello MaiKbee,
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note ref # REQ:*** was investigated and concluded. A credit note was passed on the 28/01/2016. For more information on the account kindly call customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note ref # REQ:*** was investigated and concluded. A credit note was passed on the 28/01/2016. For more information on the account kindly call customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,