Billing query and poor handling of customer by Call Centre

<p>Wanted to log a billing query with MTN Business. IVR wasn't working properly so I called ********** where I was lectured by a receptionist on how to use the IVR before I was transferred to 083 1 809. I managed to log my query and this interaction was professionally handled. On Friday 13th Jan,, I received a poorly worded and very long SMS response which I struggled to interpret and for which there was no sign off so I had no clue who had sent me this confusing message. I called 083 1 809 on Friday 13th Jan at approximately 16.05pm to register my dissatisfaction with the method of communication and to state that I was not happy with the outcome as a question had not been answered. I ended up so annoyed by the manner in which the call was handled - again patronising, explaining to me how their internal processes work etc. etc., that I put the phone down on the Call Centre Agent. Please, please empower your call centre agents to handle basic billing queries. I am not going to try and get hold of a billing queries agent by calling the switchboard as was suggested to me by the agent. Just to note that I used to work at MTN and am not happy being at the receiving end of the poor service now that I am a customer. </p>