TS
Thembani S
1 reviews | Active since Jul 2017
11 Jul 2017, 11:28
Billing Query
<p>Good day MTN</p> <p> </p> <p>I spoke to a gentlemen in your contracts department with regards to the contract for cell number ********** 611, my contract was set to end at the end of March 2017 and he assured me that the last debit would go off on the 28 March 2017 and the contract will be terminated ref number he gave me was ********** 72 . You guys tried to debit my account End of April, May, June...I have reversed these debits on each occassion as I can't pay for something I don't have or owe. During these times i received numerous calls from you sales team to offer me an upgrade and I've declined on every occassion stating that I've ended my contract. I called to follow up 2 weeks ago, I spoke to a Umtha Mia (Team Leader) and he promised to get back to me. I'm still waiting...Please attend to this matter ASAP</p> <p> </p> <p>Regards</p> <p>Thembani Skhosana</p> <p> ********** 507 and **********
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Replies (4)
MTN South Africa's replyOfficial
13 Jul 2017, 10:24Good day Thembani,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply13 Jul 2017, 10:24
Official
Good day Thembani,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
17 Jul 2017, 16:10Hi Thembani,
Thank you for taking my call.
Once again let me apologize for the inconveniences that you have experienced.
This is the response that I have received from my Retentions department as conveyed on our telephonic conversation.
“Please be advised that cell phone number *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, Client will receive a SMS Notification. Late cancellation has been logged , credit note has been send for approval”
Trust that the above is all in order.
Kind Regards,
Kabelo Mosimanyane
Complaints Management Team
Best regards,
MTN South Africa's reply17 Jul 2017, 16:10
Official
Hi Thembani,
Thank you for taking my call.
Once again let me apologize for the inconveniences that you have experienced.
This is the response that I have received from my Retentions department as conveyed on our telephonic conversation.
“Please be advised that cell phone number *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, Client will receive a SMS Notification. Late cancellation has been logged , credit note has been send for approval”
Trust that the above is all in order.
Kind Regards,
Kabelo Mosimanyane
Complaints Management Team
Best regards,
TS
Thembani S's updateReviewer Update
26 Sept 2017, 12:47Good day
I received a call from VVM debt collectors with regards to this account, please ask them not to call me as everything is sorted as per your last interaction with me.
Regards
Thembani
TS
Thembani S's update26 Sept 2017, 12:47
Reviewer Update
Good day
I received a call from VVM debt collectors with regards to this account, please ask them not to call me as everything is sorted as per your last interaction with me.
Regards
Thembani
TS
Thembani S's updateReviewer Update
28 Sept 2017, 13:50Please send me a cancellation letter as well, so I can send it to your debt collectors.
TS
Thembani S's update28 Sept 2017, 13:50
Reviewer Update
Please send me a cancellation letter as well, so I can send it to your debt collectors.