ME
Marelize E
1 reviews | Active since Aug 2009
01 Jul 2016, 07:45
Billing Query
<p>I upgraded two contracts in November. Both included data at no extra cost.</p> <p>However the one account was loade incorrectly so I was charged for the free data.</p> <p>I logged it on MTN Active on 22 February but the query was closed without the problem being resolved.</p> <p>I then logged the billing query on the MTN helpline on 4 March 2016.</p> <p>It seems that the problem was finally resolved but MTN only refunded me for two months charges when they actually charged me since November.</p>
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MTN South Africa's replyOfficial
04 Jul 2016, 12:56Good Day Marelize
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply04 Jul 2016, 12:56
Official
Good Day Marelize
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,