Billing query

<p>In August 2016, i upgraded my contract to MY100 for a subscription of R499.00 per month. I cancelled the insurance & 1GB recurring bundle as i had on previous contract. A few months later i realised that the insurance and the 1GB was not cancelled, i went into the Westgate branch to query , the insurance was fincally cancelled and the manager of the Westgate branch Ayanda Moyo assured me that the 1GB would be cancelled as he logged a query i sat with him and we went through the account together . He called me 2 days later to advise that the 1GB was cancelled and all additional costs were reversed . I confirmed that going forward i will only be billed R499.00 which is my monthly fee for the contract, which he confirmed was correct . I continued to pay and paid R500.00 monthly , i was not receiving any statements or SMS to advise of any incorrect payments or anything regarding my account . Last week i received a letter from lawyers saying i need to settle me account for R11.000 odd, i called the call centre was advised i was handed over to their legal department , gave me a breakdown of my account of where i discovered that i am still been billed for the 1GB and other assistional stuff which i a not aware of . I went back into the Westgate branch to query , i was advised that they can see on the system that a log was done in Novemeber 2015 for the cancellation of the 1GB and a limit was set for the SUL, but dont know why it was not done . The person i dealt with is Zanele Nyandeni, who says all she can do is another log but cant say how long it will take to get feedback .. She has provided me with reference numbers , SUL REF *** & VAS (1GB) REMOVER SERVICE REF ***. i asked in the meantime how do i pay this account as i am not prepared tp pay for any additional costs to my account as it is not mt fault that my request was not followed through. she told me in the meantime i have to pay the amount given until the complaint has been resolved however she cannot guarantee that they will refund me for the extra costs to my acc.. I would like to bring my account up todate with the correct subscription fee i should be charged , from the date of the upgrade i have been billed incorrectly , i have had no joy with you guys , please sort this out ASAP or i will have to take this further , i am now been charged even lawyers fees and get threat letters which if my account was been billed correctly & I was receiving regular statements would not have been in this situation .</p>