Billing Query

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7 Colorful Accent 6"/> </w:LatentStyles> </xml><![endif]--><!-- [if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} </style> <![endif]--></p> <p class="MsoNormal"><strong><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US;">This is now the the third month fighting over what I'm being billed and still no responce this goes to show how we are treated as clients, from here it's strstraight to icasa...</span></strong></p> <p class="MsoNormal"> </p> <p class="MsoNormal"><strong><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US;">From:</span></strong><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US;"> Customer Care [mailto:***] <br /> <strong>Sent:</strong> 04 May 2016 10:48 AM<br /> <strong>To:</strong> Phenyo Mabengeza <br /> <strong>Subject:</strong> Re: Poor Service MTN/Incorrect Billing [#***8]</span></p> <p class="MsoNormal"> </p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Good Morning Phenyo,</span></p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Thank you for emailing </span><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman';">Customer Care.</span></p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman';">We apologize for the delayed response.</span></p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman';">Kindly be advised that your query has been escalated to Consumer Billing Department for further assistance.</span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman';">We look forward to being of service to you in the future.</span></p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Kind Regards,<br /> Kate Phakathi <br /> Customer Services<br /> MTN SA</span></p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">You can now text your query to us! Simply SMS 44303</span></p> <p><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Reference Number: ***8</span></p>