DB
Derrick B
1 reviews | Active since Mar 2009
08 Mar 2016, 16:52
Billing Queries No Response from MTN, Useless!!
I have logged to queries with MTN on their website with references *** and ***. The first was logged on 24 February and the latter on 3 March. MTN says allow 48 hours to respond. I wonder what timezone they work on!!. To date no reply from them. How is it possible that monthly amounts on a contract can just change month to month? No explanation, no notification to me as to why. The statement I receive does not seem to reconcile properly either. Can someone at MTN please explain or are you all too busy sorting out your problems with all the fines you have to pay?
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MTN South Africa's replyOfficial
15 Mar 2016, 14:58Hello derrick,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that all the subscription fee has increased from June 2015.
The account had a credit of R276.58 on the 10-2-2016. The invoice for February allocated R369.05 and the credit for R276.58 used against the invoice, account balance R92.47. Payment for R349.00 received and the account balance now in credit with R256.53.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that all the subscription fee has increased from June 2015.
The account had a credit of R276.58 on the 10-2-2016. The invoice for February allocated R369.05 and the credit for R276.58 used against the invoice, account balance R92.47. Payment for R349.00 received and the account balance now in credit with R256.53.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply15 Mar 2016, 14:58
Official
Hello derrick,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that all the subscription fee has increased from June 2015.
The account had a credit of R276.58 on the 10-2-2016. The invoice for February allocated R369.05 and the credit for R276.58 used against the invoice, account balance R92.47. Payment for R349.00 received and the account balance now in credit with R256.53.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that all the subscription fee has increased from June 2015.
The account had a credit of R276.58 on the 10-2-2016. The invoice for February allocated R369.05 and the credit for R276.58 used against the invoice, account balance R92.47. Payment for R349.00 received and the account balance now in credit with R256.53.
Kind Regards,
Alice van der Merwe
***