JV
Johann V
1 reviews | Active since Jan 2014
05 Mar 2018, 14:24
Billing Queries
Please be advice that I used the MTN app to purchased a 50GB one-off internet bundle for R1999 on 2017/12/29. This amount was included on my January statement and was deducted on 2018/03/01. I Lodge several inquiries to investigate and to get my money back because I did not revived my data for the amount of R1999. I can not believe that they billed me for service or product I did not received. Every time I log an complaint it is closed within an hour and I get no documentation about the inquiry. Reference number ********** 84 Query type Billing Queries Query status Closed Date created 2018-03-05 Time created 07:07:48 Contact Reported by Nosipho Precious Nala Assigned to Assigned to Nosipho Precious Nala
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MTN South Africa's replyOfficial
09 Mar 2018, 08:50Good day Johann,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. The matter has been resolved, the credit of R1,999.00 is now updated on your MTN account.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply09 Mar 2018, 08:50
Official
Good day Johann,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. The matter has been resolved, the credit of R1,999.00 is now updated on your MTN account.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,