FK
Faeem K
1 reviews | Active since Dec 2012
25 May 2015, 12:21
Billing Queries
I have received my account from MTN, and I get a bill close to R1300 stating that I ow this money for packet switch data?<br> I have not been using the MTN data over my device so I can't explain the conclusion MTN has on my billing and billing me for high cost, I'm really not satisfied with the service being provided of recently from MTN and the bill you place to me for not using a service.<br> I cannot reach your helpdesk cause you are on Strike.<br> How do I get this issue resolved? As I need this bill to be corrected?
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Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 11:46Hello faeem.khan,
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 11:46
Official
Hello faeem.khan,
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,