SP
Sharon P
1 reviews | Active since Jan 2010
11 Dec 2016, 14:07
Billing problems
<p>Signed an upgrade contract at end July, been overcharged for past 3 months. Been into my local store 4 times now and the problem is still not resolved. A billing query was opened on 7th Novemember by the Jeffrey's bay branch and to this day, no one has contacted me, no apology has been offered and the over billing continues..........I am not a happy customer.</p>
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MTN South Africa's replyOfficial
12 Dec 2016, 17:30Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit of R279.00 (including vat) will be passed for the 1GB data bundle that was charged on the invoices dated 2016-08-20 to 2016-10-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply12 Dec 2016, 17:30
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit of R279.00 (including vat) will be passed for the 1GB data bundle that was charged on the invoices dated 2016-08-20 to 2016-10-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,