AN
Andrew N
1 reviews | Active since Nov 2012
09 Dec 2016, 15:39
Billing problems
<p>I used to have a cellphone contract with MTN yet i keep getting charged, I have 2 out of contract uncapped 3G cards which cost about R300 a month, yet im being billed R1077 and it is literally impossible to speak to any agents. their stupid customer care line has no option for me to speak to an agent.</p> <p>Ive have sent emails, to have everything in my name cancelled and I just get ignored.</p>
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Replies (2)
MTN South Africa's replyOfficial
13 Dec 2016, 11:38Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that with the information provided, we are unable to call up your details on our system. If you do not have a phone or sim number kindly provide the ID number of the account holder for prompt assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply13 Dec 2016, 11:38
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that with the information provided, we are unable to call up your details on our system. If you do not have a phone or sim number kindly provide the ID number of the account holder for prompt assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
AN
Andrew N's updateReviewer Update
13 Dec 2016, 21:49Good day
My cell number is on my profile. ***) & ID is (***).
Thank you
AN
Andrew N's update13 Dec 2016, 21:49
Reviewer Update
Good day
My cell number is on my profile. ***) & ID is (***).
Thank you