GG
Gibraltor G
1 reviews | Active since Oct 2015
23 Oct 2015, 12:55
billing problems
I have a contract with MTN i am paying R338 for data bundles and phone the method of payment was debit order sometimes they would debit more and to recover my money took a lot of phone calls i then changed to cash deposits in their account via ATM ever since i started paying cash MTN started sending messages that i owe them R671 for MAY and JUNE and when i tell them i paid they requested proof of payment which i dont have i asked about the messages they send to me monthly immediately after every payment thanking me for payment they said it does not prove that i paid i went to ABSA for ATM statement they could not help me i went to my nearest MTN shop it did not help and they keep on suspending my services i am frustrated i cant solve this problem please help my contract number is ***<br> <br> <br> <br> <br> <br> <br>
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MTN South Africa's replyOfficial
27 Oct 2015, 09:01Hello gibbymapule ,
We are truly sorry for any inconvenience caused.
We can confirm that your account is indeed in arrears for the invoices dated the 20th of May & June 2015. There are no payments reflecting on the account.
We will suggest that you go into ABSA for assistance in obtaining the proof of payments. Our Banking Department cannot locate paymets without the reference used or the payment reference numbers that the bank keeps record of on their systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that your account is indeed in arrears for the invoices dated the 20th of May & June 2015. There are no payments reflecting on the account.
We will suggest that you go into ABSA for assistance in obtaining the proof of payments. Our Banking Department cannot locate paymets without the reference used or the payment reference numbers that the bank keeps record of on their systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply27 Oct 2015, 09:01
Official
Hello gibbymapule ,
We are truly sorry for any inconvenience caused.
We can confirm that your account is indeed in arrears for the invoices dated the 20th of May & June 2015. There are no payments reflecting on the account.
We will suggest that you go into ABSA for assistance in obtaining the proof of payments. Our Banking Department cannot locate paymets without the reference used or the payment reference numbers that the bank keeps record of on their systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that your account is indeed in arrears for the invoices dated the 20th of May & June 2015. There are no payments reflecting on the account.
We will suggest that you go into ABSA for assistance in obtaining the proof of payments. Our Banking Department cannot locate paymets without the reference used or the payment reference numbers that the bank keeps record of on their systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,