BILLING PROBLEM

I would like to register my displeasure at the manner in which one of my contact package A*** queries have been handled by mtn.I upgraded my contract for a R69 top up package in July, for some reason the top up package works like an open line and results in me being billed at out of bundle rates when my allotted airtime is exhausted and was made to pay at some point R1608 for a mere R69 contract. Although the highest amount was reversed after a battle the months that followed were not resolved and i have each time asked MTN to relook ay my package with very little success<br> As if that were not enough i requested a printout of the data at some point to understand the escalation in costs but the printed bill could not be provided for some reason yet i was still BILLED for it which is insane. The most baffling thing is even the consultants who have tried to help cannot understand why a top up package works like an open line even if the limits are set ,i also have a another top up package which works well. To make matters worse one of the solutions provided for capping data usage has now increased my package by almost double which i found to be grossly irregular <br>