cN
carina N
1 reviews | Active since Jun 2015
30 Jun 2015, 17:36
billing problem
SWAK DIENS ERVAAR!! BY MTN DIENS VERS****** IN UPINGTON! WAG AL 3WEEKE VIR TERUGVOERING OOR N REKENING
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MTN South Africa's replyOfficial
11 Jul 2015, 13:44Hello carinanel1,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefore the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefore the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply11 Jul 2015, 13:44
Official
Hello carinanel1,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefore the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefore the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
Best regards,