********* Billing Practices and Misinformation by MTN

Dear HelloPeter Team,

I am reaching out to report my deeply frustrating experience with MTN regarding their so-called "unlimited WiFi" deal for R399 per month. Despite being a month-to-month contract, MTN insists on debiting only on specific dates (3rd, 5th, or 7th), which is highly inconvenient and misaligned with standard billing practices.

To make matters worse, when I attempted to make payments before the debit order date, I was still considered to be in arrears, further affecting my credit score. This practice raises serious concerns about the legitimacy of their billing process and customer service integrity.

Additionally, I returned a router that was not captured in their records, yet they managed to cancel my contract. Despite this, I am still being charged for the device. Furthermore, when I visited the Menlyn store today to return another device and cancel the contract, they claimed I owed R147 without being able to provide any explanation, despite having made timely payments as required.

This entire ordeal has caused significant distress, affecting both my financial stability and my ability to study online courses with my spouse, as the WiFi service is now unreliable. MTN appears to be taking advantage of customers by imposing unexplained charges and making the cancellation process unnecessarily difficult and confusing. Their pricing structure is inconsistent with the initial agreement, leading to ongoing confusion and unnecessary financial strain.

I believe these practices are not only deceptive but also detrimental to customers' financial stability. I urge HelloPeter to highlight these ********* practices to protect other consumers from falling victim to these unfair tactics.

Thank you for your attention to this matter.

Sincerely,

Tsheko