GK
Gareth K
1 reviews | Active since Mar 2009
18 May 2015, 09:09
Billing - overcharged
During the months of February 2015 and March 2015 I was not credited with the Recurring SMS100 Disc. I have complained on numerous occasions and to date this has still not been rectified. My account number is A***. Please advise when can I expect this to be rectified. MTN reference numbers are MTN REQ:***, Billing [#***], Billing [#***], Billing [#***] and Billing [#***].<br> <br> According to a previous response by Bongi, this was going to be corrected and credited to my next invoice. Well I have received my next invoice and once again there is still no resolution as the amounts have not been credited to my account.
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MTN South Africa's replyOfficial
18 May 2015, 11:43Hello garithk,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the recurring sms bundle that was not credited.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the recurring sms bundle that was not credited.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 11:43
Official
Hello garithk,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the recurring sms bundle that was not credited.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the recurring sms bundle that was not credited.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,